{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the United States on orders of $75 or more; a flat $25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 6 September 2026. Where we deliver We deliver right across the United States. Delivery times are the same wherever you are. What delivery costs Delivery is free on orders of $75 or more. Below that, a flat $25 delivery charge applies. The charge is shown in your basket before you pay, so nothing is added at the last step, and no sales tax is added either. Below $75 there is one rate, and it is the $25 above. Once your order is over $75 delivery is free, and you can still choose to pay $25 for the express service if you want it. We do not publish a faster transit time for it, so if speed is what you need, email us before you order and we will tell you honestly what is achievable. How long it takes Orders are handled and processed in 24 to 48 hours. After that, delivery takes 5 to 7 days and the time varies by location, so allow about a week in total. Those are the figures this store has always published and they are what we will keep to. Our shipping partners Tracking Every order is sent tracked. You will get an email with a tracking number once your order has actually shipped. We do not have a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your number you can follow the parcel on our order tracking page. Parcels in one order For logistical reasons, items in the same purchase may be sent in separate packages. If one turns up and another has not, give it a day before you worry, and email us if it is longer than that. If it does not arrive Email theteam@customersupport.care with your order number and we will chase the carrier with you. If we cannot ship in the time we told you, or within 30 days where no time was given, you can agree to the delay or cancel for a prompt refund. $",
    "url": "https://pigears.dog/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Fifteen days from purchase to return an unopened pack, with a non-refundable $39 per order packing and handling fee on a change of mind and return postage paid by the customer. That is this shop's own published policy: United States federal law gives no statutory cooling-off period for an online purchase. An order can be cancelled until it ships, with a 12.5% service and processing fee. Sealed food that has been opened cannot be returned. Goods that arrive damaged, are lost in delivery or are not as described carry none of those charges and are put right at our cost. Rights under federal and state consumer protection law are unaffected.",
    "content": "Refunds and returns Last updated 6 September 2026. If you change your mind We give you 15 days from the date of purchase to send an unopened pack back. That is our own policy rather than a statutory right: United States federal law gives no general cooling-off period for buying online, and we would rather say so than imply a right you do not have. On a change of mind a non-refundable $39 per order packing and handling fee applies, and you pay the return postage. Use a tracked service, because until it arrives back it is your parcel. Email theteam@customersupport.care with your order number and we will tell you where to send it. That covers the reasons people usually give: a better price found elsewhere, a change of heart, the wrong item ordered, or no longer needed. Sealed food Treats are sealed for hygiene. Once a bag has been opened it cannot be returned. An unopened bag can be returned in the normal way. The squeaky toy is not food. It can be returned unused in its original packaging. If something is faulty, damaged or not what you ordered None of the fees above apply. Tell us as soon as you can, with your order number and a photograph if the parcel arrived damaged. We pay the return postage and you can ask for a replacement or a refund. This is separate from the change-of-mind policy and it is not limited by it. Cancelling before it ships You can cancel any order until it ships. Most orders ship within 24 hours of being placed, so contact us within 12 hours if you can. A 12.5% service and processing fee applies to a cancellation. Once packing and shipping have started an order can no longer be cancelled, and the returns policy above is what applies instead. If we cannot ship on time Federal law is clear on this one and we follow it. If we cannot ship within the time we have told you, or within 30 days where no time was given, we will contact you and you can either agree to the delay or cancel for a prompt refund. How refunds are paid Refunds go back to the card or PayPal account you paid with, and we process them within 24 to 48 hours of the goods arriving back. Your bank then takes its own few days. What we need from you Your order number, or the confirmation email. The goods in their original packaging, unopened in the case of food. A tracking number for the return, so we can both see where it is. Still not sorted? Our complaints policy sets out how to escalate. Nothing on this page limits your rights under federal or state consumer protection law. $",
    "url": "https://pigears.dog/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Pig Ears Company USA collects, uses, shares and protects your personal information, including cookies and analytics.",
    "content": "Privacy policy Last updated 6 September 2026. Pig Ears Company USA, a division of Caruso Consulting Co Ltd, is responsible for personal information collected through pigears.dog. You can reach us at theteam@customersupport.care . What we collect, and why Order details : your name, email address, delivery address and phone number, and what you bought. We need these to take and deliver the order. Payment : handled by Stripe or PayPal. We never see or store your full card number. Support : anything you send us by email, kept with the order so the next person to read it has the context. Analytics : Google Analytics 4, loaded only if you accept analytics cookies. Decline and it is not loaded at all. Who we share it with Stripe and PayPal, to take the payment. Resend, to send you the order confirmation. Supabase, which holds the order record. Vercel, which hosts the site. The carrier, to deliver the parcel. Some of these process data outside the United States. Where they do, the transfer is covered by the processor's own contractual safeguards. We do not sell personal information, and we do not share it for cross-context behavioural advertising. How long we keep it Order records are kept for six years, which is what tax record-keeping requires. Support email is kept with the order. Analytics data is retained for 14 months. Your rights The United States has no single federal privacy statute. California and a number of other states have comprehensive privacy laws giving their residents the right to know what is held, to get a copy, to have it corrected, to have it deleted and to opt out of sale or sharing. We honour those rights for every customer, wherever you live , because running two standards would be worse than running one. Email theteam@customersupport.care and we will answer within 45 days. We will not charge you for asking and we will not treat you differently for having asked. Cookies See the cookie policy . The only cookies set before you choose are the ones that keep your basket working. Children This shop is not directed at children and we do not knowingly collect information from anyone under 13. If you are not happy with our answer Tell us first and we will try to put it right. You can also complain to the Federal Trade Commission at reportfraud.ftc.gov, or to the Attorney General of your state. $",
    "url": "https://pigears.dog/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Pig Ears Company USA.",
    "content": "Terms and conditions Last updated 6 September 2026. These terms apply when you use pigears.dog and when you buy from us. Using the site means you accept them. We can change them, and the version on this page at the time you order is the one that applies to that order. Who you are buying from Pig Ears Company USA is a division of Caruso Consulting Co Ltd, Company registration (Thailand) 0765554000332. Our united states administration office is 6500 University Ave, Suite 100, Windsor Heights, IA 50324, United States, and our registered address is Suite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Both are on the contact page . Orders and prices Prices are in United States dollars and are shown on the product page and in the cart before you pay. No sales tax is added at checkout. Delivery is added at the cart, at the rates on our shipping page . An order is an offer to buy. It is accepted when we confirm it by email, and we can decline an order, for example where a price or a stock level is wrong. Pig ears are sold in packs of 12, 50 and 100. The toy is sold singly. Delivery Orders are handled in 24 to 48 hours and then take five to seven days, varying by location. If we cannot ship in the time we have told you, or within 30 days where no time was given, we will contact you and you can agree to the delay or cancel for a prompt refund. Returns Our refunds and returns policy is part of these terms. There is no general federal cooling-off period for buying goods online in the United States, so that policy is what governs a change of mind, and it is published in full including its fees. Using this site The text, images, illustrations and other material on this site are for your own personal, non-commercial use. Do not copy, redistribute, sell or republish them without our written permission, and do not use the site on behalf of another business without asking us first. Do not upload or transmit anything through this site that carries harmful code, that is defamatory, obscene or discriminatory, or that infringes anyone's copyright, trademark or other rights. You need to be 18 or older to buy from us. If you are under 18, use the site only with a parent or guardian. What we sell, and what it is for Pig ears are a complementary treat for dogs, not a meal and not a medicine. We make no health, veterinary, dental or nutritional claim for anything sold here. Give a chew under supervision and take it away once it is small enough to swallow. The plush toy is a toy rather than a chew. Liability We are responsible for what the law makes us responsible for and no less. We are not liable for loss that was not foreseeable or for business losses. Nothing here limits liability for death or personal injury caused by our negligence, or for fraud. The limited liability and indemnity page sets out the detail. Governing law These terms are governed by the law of the state you buy from, and nothing here limits any right that law gives you. $",
    "url": "https://pigears.dog/terms-and-conditions/"
  }
}