Contact us
Questions about a pack size, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page.
One thing we cannot help with: your dog's health or diet. We will tell you exactly what is in the bag and what was done to it, and leave the rest to your vet.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company namePig Ears Company USA, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- United States administration office6500 University Ave, Suite 100, Windsor Heights, IA 50324, United States
- Registered addressSuite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over $75 ship free with tracked delivery (a flat $25 applies below that). See Refunds & Returns and Shipping for the full details, and Wholesale for bulk and trade.
Frequently asked questions
How quickly do you reply?
Usually within one working day. Our support team works seven days a week.
I have a tracking number but it has not updated. What now?
Tracking often sits still for a day or two after collection and then jumps. If it has not moved for several days, email us with your order number and we will chase the courier.
What should I include when I email about an order?
Your order number and the email address you used at checkout. That is enough for us to pull the order up straight away.
Can you tell me whether pig ears are right for my dog?
We can tell you exactly what is in them and what was done to them. Whether they suit your own dog, especially if it has a sensitive stomach or a health condition, is a question for your vet, and we would rather say so than guess.
Do you have a phone number?
Yes, an international call centre on +66 98 391 3877. Email is usually faster for anything about a specific order.
Where are you based?
Our United States administration office is at 6500 University Ave, Suite 100, Windsor Heights, IA 50324. The registered address is Suite 3, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand, in the name of Caruso Consulting Co Ltd. It is an online only shop, so there is nothing to visit at either address.
Is there a shop I can visit?
No. We sell online only, which is part of how the price stays where it is.
How do I ask about bulk or trade pricing?
Use the wholesale page. Tell us roughly how many ears a month you get through and your delivery postcode, and we will come back with a price.
Something has gone wrong with my order. What happens?
Email us and we will sort it. If you want the formal route, the complaints policy sets out the timings: acknowledged within two working days, answered within ten.
Can I change or cancel an order after placing it?
Yes, until it ships. Most orders are picked within 24 hours, so contact us with your order number as soon as you can. There is no charge for cancelling.
Do you reply at weekends?
Yes. The support team covers seven days a week, though a weekend reply may be a little slower than a weekday one.
Can I email about a delivery that has not arrived at all?
Please do. Check with neighbours and look for a card first, then email us with the order number and we will take it from there.