Privacy policy

Last updated 6 September 2026.

Pig Ears Company USA, a division of Caruso Consulting Co Ltd, is responsible for personal information collected through pigears.dog. You can reach us at theteam@customersupport.care.

What we collect, and why

• Order details: your name, email address, delivery address and phone number, and what you bought. We need these to take and deliver the order.
• Payment: handled by Stripe or PayPal. We never see or store your full card number.
• Support: anything you send us by email, kept with the order so the next person to read it has the context.
• Analytics: Google Analytics 4, loaded only if you accept analytics cookies. Decline and it is not loaded at all.

Who we share it with

• Stripe and PayPal, to take the payment.
• Resend, to send you the order confirmation.
• Supabase, which holds the order record.
• Vercel, which hosts the site.
• The carrier, to deliver the parcel.

Some of these process data outside the United States. Where they do, the transfer is covered by the processor's own contractual safeguards.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

How long we keep it

Order records are kept for six years, which is what tax record-keeping requires. Support email is kept with the order. Analytics data is retained for 14 months.

Your rights

The United States has no single federal privacy statute. California and a number of other states have comprehensive privacy laws giving their residents the right to know what is held, to get a copy, to have it corrected, to have it deleted and to opt out of sale or sharing. We honour those rights for every customer, wherever you live, because running two standards would be worse than running one.

Email theteam@customersupport.care and we will answer within 45 days. We will not charge you for asking and we will not treat you differently for having asked.

Cookies

See the cookie policy. The only cookies set before you choose are the ones that keep your basket working.

Children

This shop is not directed at children and we do not knowingly collect information from anyone under 13.

If you are not happy with our answer

Tell us first and we will try to put it right. You can also complain to the Federal Trade Commission at reportfraud.ftc.gov, or to the Attorney General of your state.